COVID-19 STATEMENT

Our office is not open to walk-in traffic, however, we’re still here for you! You can still reach us by phone and our Realtors® are still available to answer any questions you may have via phone or email.

We want you to know that we understand that not everyone wants or needs to buy, sell, or rent real estate at this time. However, we have been designated as an essential service and we have put in place the following procedure to minimize the risks from Covid-19.

OPEN HOUSES

We will not be hosting any open houses.

Instead, we are encouraging all our agents to host virtual open houses and video walk-throughs. 
Talk to your Real Estate Agent or contact us if you would like a personal video walk-through.

WHAT WE’RE DOING TO PROTECT OUR SELLERS

Any agent requesting access to view a property, must agree to our online Covid-19 Safety Precautions. You can review the full list of terms below

  • Has not travelled anywhere outside of Canada, or been in contact with anyone who has travelled outside of Canada, in the last 14 days.
  • Has not experienced any of the following symptoms in the last 14 days: fever, dry cough,shortness of breath, or difficulty breathing.
  • Has not knowingly come into contact with anyone experiencing any of the following symptoms in the last 14 days: fever, dry cough, shortness of breath, or difficulty breathing.
  • Has not knowingly come into contact with anyone with a presumptive or confirmed COVID-19 diagnosis in the last 14 days.
  • Will NOT use the washroom facilities during the viewing.
  • Will sanitize / wash their hands prior to entering the home and touching the lockbox.
  • Will not unnecessarily bring additional family members or children to the viewing.

WHAT WE’RE DOING TO PROTECT OUR BUYERS AND AGENTS

We’re asking that all buyers opt for a virtual walk-through of the property they’re interested in viewing. However, if a physical visit is necessary, to ensure your safety and that of others, we ask that buyers and agents follow the below showing procedures in order to follow social distancing protocols. We have also asked all occupants of listed properties to complete a Health Disclosure.

 

GENERAL RULES

  1. If you feel ill disclose this to your agent as soon as possible.
  2. Absolutely no physical contact with your agent
  3. Stay a min of 2 meters away from your agent at all times.
  4. Remember Agent first throughout the walk-thru of the property.
  5. Do not speak with your agent face to face. The entire showing should be conducted in silence. Conduct all verbal communication through your cell phone at a distance. Your agent will call you when it’s time to talk.
  6. Ensure you wear protective gloves so you don’t touch any infected surfaces and dispose of them so you don’t infect your personal belongings.
  7. Do not touch anything in the property unless you have gloves on.
  8. Wash your hands as soon as you return home.

 

SHOWING PROCEDURES

  1. Your agent has been instructed not to take any clients in their vehicle. Please arrange your own transportation to the property.
  2. Once at the property your agent will enter the property first. Please ensure that you keep at least 2 metres away from them at all times.
  3. If you wish to communicate with your agent, call them on their cell phone even though they’re an earshot away.
  4. If the agent needs to get the keys from the lockbox wait for them at a safe distance away.
  5. Take the elevator after your agent gets on a separate elevator.
  6. When you arrive on the floor stand at least 3 meters away from the door of the unit where the agent can see you when they come out of the door. The agent will wave at you once they are ready to let you inside to view the property.
  7. Your agent will call you once you enter into the property. Feel free to provide your feedback on the property as you walk through the unit. The agent may instruct you to turn off all the lights before you leave the property so please ensure that you do this.
  8. This is the end of the tour. Once you exit the property you should leave the building immediately. This is the only time you will go first.
  9. The agent will lock the door and call you to discuss the property in more detail with the next steps.

Frequently Asked Questions

Are houses still selling?
Yes. Most listings on the market currently are in a have to sell position, and most buyers shopping are also in a must buy position. We have many clients who are still in a must buy, or must sell position.

Health and safety remain paramount. Health authorities have asked all Ontarians to reduce or eliminate in-person interactions, so we have found many ways to leverage technology to buy and sell properties.

Can properties still be viewed?
During this time, the health and safety of all involved is paramount. Buyers are encouraged to leverage the virtual options made available on listings before they view them in person. Most of the Condo buildings introduced a strict policy on who is eligible to access the building. We are continuously updating the list of all condo buildings and their restrictions.

Possible alternatives for face to face showings include using virtual tours, 360 walk-throughs, mobile measurement applications and digital floor plans instead of in-person viewings. For properties for sale we introduced a Virtual Package that allows us to market the property, as well TRREB enabled a Live Virtual Open Houses.

Are there other services available, like home inspections and legal services?
Many of the people who provide these services are still working, but also using technology to conduct their business. Home inspectors may not be offering in person services, but are offering virtual walk throughs of properties.

Legal services are available, and firms are managing closings on a case by case basis.

Can properties still close?
Yes, properties can still close. Along with real estate agent services, the Government of Ontario has ruled the Land Registry Service an essential service, so properties can close as scheduled.

Can you sell tenanted properties?
Tenant-occupied properties pose particular challenges. Tenants and landlords have respective rights under the Residential Tenancies Act, administered by the Landlord and Tenant Board, and particular attention must be paid to the tenant’s health and safety. For Landlords and Tenants issues we recommend to speak to the paralegal person. 

Buyers are encouraged assess their interest through virtual options first. If they remain interested, you could work out a plan to safely view the property. Viewings should only occur with the tenant’s consent, however.

CONTACT US

If you’d like to discuss how any of the above questions affects you, or if you would like to ask us questions about the real estate market that don’t appear on this list, or talk about your personal situation, please reach out to us and we are happy to connect, virtually.